TriQuest has a unique approach to training your staff:

Business users only want to know the features of a software program necessary to do their job.  Each class is company and user-group specific.  From the class structure through the hand-outs, each topic is carefully crafted to match what the group needs.  Class sizes are kept small to encourage participation and are held on-site to make it easy for employees to participate.  Usually no longer than two hours, per class, is required; minimizing office disruption and mental fatigue.

There is a witty acronym used in the computer industry “PEBKAC”, or “problem exists between keyboard and chair."  This acronym is only half right but is often used to describe help desk calls resulting from a lack of computer training.

This is a recurring problem wasting real dollars.  The cost of having the help desk person available, the user's frustration and the unnecessary work delay is significant.  Given the often urgent need to complete a task, the computer user retains little understanding of what the solution is to their problem.  The next time the situation arises, another support call is issued, and the cycle continues.  There is no substitute for adequate user training.

Why is a lack of training so commonplace?  One reason involves the cost compared to the quality of training. Training centers that provide day long training on software throw so much information at training attendees, that very little of it “sticks.”  The result is that little improvement is seen.  There is also a perception that people know how to use a computer, which is often not the case.