Position: Support Desk Technician

Job Overview:

Utilize your love of technology while learning IT management skills and earning professional certifications.Gain deep knowledge by working with various company environments and industries.Experience numerous aspects of the IT industry, including design, networking, consulting, project management and troubleshooting.This is an entry-level position for candidates with 0-3 years’ of experience in the field.

At TriQuest, we hire individuals passionate about technology, with an enthusiasm for learning and a desire to study and grow in technological aptitude.Team members are diligent in helping our customers utilize technology to solve business problems.Then we find solutions using technology to increase efficiency and effectiveness.Each technician is a member of various teams with skills and professional certifications in common.We believe that the best idea wins and expect everyone to contribute towards attaining our mission statement and company strategy. Submit your resume to personnel@triquesttech.com

Initial Responsibilities:

  • Fulfill end-user requests
  • Resolve desktop technical issues
  • Set up mobile devices
  • Maintain desktop applications
  • Install and update computer operating systems
  • Perform routine maintenance
  • Monitor system performance

Minimum Requirements for Consideration:

  • Bachelor’s degree
  • United States Citizen or US National
  • Love of technology
  • Desire to study and learn, earning professional certifications throughout your tenure
  • Physically able to lift 50 pounds, climb ladder, crawl under desks, and in tight spaces
  • Ability to travel locally to client sites in and around Fort Worth, TX using personal vehicle (technical employees receive monthly stipends for cell phone and mileage expenses)

Technical skills you will develop within 1st year:

  • Proficient with Microsoft Windows
  • Proficient with Microsoft Office (particularly Outlook and Word)
  • Earn A+ certification (1st part within first 90-days, completion within 180 days of employment)
  • Earn Microsoft Certified Professional (within first year of employment)
  • Familiarity with group policy and active directory
  • Understanding of PC hardware and function
  • Understanding of DNS, DHCP, and group policy
  • Familiarity with network topology, TCP/IP, switches and router purposes
  • Familiarity with wireless connectivity and security, including laptops and mobile devices
  • Understanding of Windows Operating System and how to
    • Add computer to network
    • Access network files
    • Navigate the start menu, taskbar, and control panel
    • Add and remove drivers
  • Familiarity with 7 layer OSI model
  • Outlook/Exchange
    • How to use scan .pst
    • Cached mode and .ost maintenance
    • How to backup, move, and add .pst file
    • How to transfer .pst information
    • Connect mobile device to Exchange
  • Printing
    • How to add local printer
    • How to add network printer
    • How to install printer drivers locally
    • Understanding of print spooler
  • Security Protection
    • Use of malware and antivirus protection tools
    • Malware infection response

Travel: Local only

Location: Fort Worth, TX

Employment Type: Full time, immediate

Salary Comments: $31,500-$37,500

About Us:

www.triquesttech.com

TriQuest Technologies is an IT services provider, located in Fort Worth, Texas. October 2017 marks our 20th year in business.

TriQuest provides technology consulting, installation, and support services to businesses and entities who outsource all, or components of, their technology needs.Our commitment to continued learning results in a high level of technical competence.

All TriQuest team members are full-time employees. The initial benefits package includes 15 days of paid time off, medical and vision insurance (paid 100% by TriQuest), continuing education materials and certification exams (paid by TriQuest), mileage and cell phone stipends, a health savings account, and a Simple IRA (with annual company match).

Please send your resume and a cover letter explaining how your skills and experiences will complement TriQuest to personnel@triquesttech.com. If you have any industry certifications or class work that demonstrates your skills, please include with your resume.