Position: Systems Administrator

Job Overview:

Prove your ability to lead junior technicians and apply project management skills while working within a team. Use experience and technical skills to manage and install servers, routers, switches, and wireless access points. A Bachelor’s degree and 5 years of relevant experience are required for the Systems Administrator position.

At TriQuest, we hire individuals passionate about technology, with an enthusiasm for learning and a desire to study and grow in technological aptitude. Team members are diligent in helping our customers utilize technology to solve business problems. Then we find solutions using technology to increase efficiency and effectiveness. Each technician is a member of various teams with skills and professional certifications in common. We believe that the best idea wins, and expect everyone to contribute towards attaining our mission statement and company strategy. Submit your resume to personnel@triquesttech.com

Initial Responsibilities:

  • Install new software releases and system upgrades
  • Evaluate and install patches
  • Resolve software related problems
  • Perform system backups and recovery
  • Maintain NTFS security
  • Monitor system configuration to ensure data integrity
  • Document software configuration and dependencies
  • Manage and install servers, routers, switches, and wireless access points
  • Monitor system performance
  • Escalate issues as warranted
  • Provide day-to-day customer support related to end-user requests requiring server changes
  • Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation
  • Troubleshoot and resolve desktop technical issues as Tier 2 troubleshooter
  • Troubleshoot and resolve network connectivity issues
  • Assist users with setting up their personal mobile devices to enhance their network experiences
  • Update requests in the service desk application including customer contact information, work logs, and knowledge database
  • Approve WSUS patches
  • Hardware warranty maintenance - replace failing or damaged parts
  • Conduct routine server & network device maintenance
  • Complete other tasks, as needed

Minimum Requirements for Consideration:

  • Bachelor’s degree
  • United States Citizen or US National
  • 5 years’ experience supporting technology, with 2 years supporting customer/server software
  • Ability to lead junior technicians
  • Love of technology
  • Desire to study and learn, earning professional certifications throughout your tenure
  • Work under general supervision and within team environment
  • Flexible in adjusting schedule and approach to meet changing customer needs
  • Physically able to lift 50 pounds, climb ladder, crawl under desks, and in tight spaces
  • Ability to travel locally to customer sites in and around Fort Worth, TX using personal vehicle (technical employees receive monthly stipends for cell phone and mileage expenses)
  • Able to accept full-time, permanent employment (this is not a contract position)

Professional and Communication Skills Required for Consideration:

  • Professional demeanor befitting the TriQuest Technologies brand and culture
  • Comply with standards of professional conduct
  • No visible tattoos or piercings
  • Positive, helpful attitude
  • Team player
  • Attention to detail
  • Ability to learn from mistakes and not repeat them
  • Ability to listen and follow instructions independently
  • Ability to focus on tasks without distractions
  • Committed to following through on all tasks to completion without rushing
  • Ability to communicate with customers in a professional and courteous manner, adjusting behavior to conform with customer expectations
  • Basic typing skills of 40 wpm

Technical skill requirements:

  • Select and assemble hardware, install servers, switches, and wireless access points
  • VoIP experience is a plus
  • Install, configure and operate Windows 2003-2016 including all roles and features
  • Thorough understanding of DNS, DHCP, RDS, PowerShell
  • Experience with network topology, TCP/IP, switches and router
  • Experience with wireless connectivity and security, including laptops and mobile devices
  • Experience using the 7 layer OSI model to troubleshoot issues
  • Proficient with Microsoft Windows desktop and server
  • Proficient with Microsoft Office (particularly Outlook and Word)
  • Microsoft Certifications in relevant technologies (including Microsoft Certified Professional within first year of employment)
  • Experience with group policy and active directory

Travel: Local only

Location: Fort Worth, TX

Employment Type: Full time, Exempt, immediate

Salary Comments: Commensurate with Experience

About Us:

www.triquesttech.com

TriQuest Technologies is an IT services provider, located in Fort Worth, Texas.October 2017 marks our 20th year in business.

TriQuest provides technology consulting, installation, and support services to businesses and entities who outsource all, or components of, their technology needs. Our commitment to continued learning results in a high level of technical competence.

All TriQuest team members are full-time employees. The initial benefits package includes 15 days of paid time off, medical and vision insurance (paid 100% by TriQuest), continuing education materials and certification exams (paid by TriQuest), mileage and cell phone stipends, a health savings account, and a Simple IRA (with annual company match).

Please send your resume and a cover letter explaining how your skills and experiences will complement TriQuest to personnel@triquesttech.com. If you have any industry certifications or class work that demonstrates your skills, please include with your resume.